The customers you already have,
coming back on their own.
A review request while the haircut still looks fresh. A quiet message to the regular who hasn't been in for six weeks. The follow-up work everyone knows they should do, and nobody has time to do by hand.
It watches the gap since someone's last visit.
Built on the booking history you're already generating — no extra data entry.
We agree the timings
How long after a visit to ask for a review. How many weeks of silence before a customer counts as drifting. What a "regular" means for your shop. Your rules, not generic defaults.
It reads your visit history
From your bookings, it knows who came in, when, and how often. That's all it needs to work out who deserves a thank-you and who's slipping away.
The review ask goes out first
A short message a few hours after the visit, with a direct link to your Google listing. Timing matters more than wording here — asked the next day, most people don't bother.
Quiet customers get a nudge
Once someone crosses the gap you've set, they get a single, low-pressure message. Not a discount blast — a message that reads like it came from the shop they used to go to.
You see what came back
Who was messaged, who replied, who rebooked. So you can tell whether this is earning its keep rather than taking our word for it.
Four kinds of message, sent at the right moment.
Review requests
Sent shortly after the visit with a direct link, in Arabic or English, while the experience is fresh.
Win-back messages
One message to customers who've gone quiet, timed before they've found somewhere else.
Something for your regulars
The customers who come most often get recognised for it — an offer, a priority slot, whatever fits your shop.
Unhappy customers reach you first
If someone signals they weren't happy, it comes to you privately instead of straight to a public review.
Sensible frequency limits
Nobody gets messaged twice in a week. The fastest way to lose a customer is to become the shop that spams them.
Results you can check
Messages sent, replies received, bookings that followed — recorded so the effect is visible, not assumed.
Three things to get started.
The first one is much easier if the booking automation is already running.
The things people ask before saying yes.
Isn't this just spamming my customers?
It would be, if it were frequent or pushy — which is why there are hard frequency limits and why a lapsed customer gets one message, not a sequence of five. The honest test: would you be annoyed to receive this from a shop you liked? If the answer's yes for something we've written, we'd rather change the message than send it.
Can I offer discounts to bring people back?
You can, and it works — but think about it before you commit. A standing discount for anyone who stops coming teaches your regulars to stop coming. Often a warm message with no discount performs nearly as well and costs you nothing. We'd rather test that first.
Is it legal to message customers like this?
Rules on commercial messaging vary by country and by channel, and WhatsApp has its own policies on top of the law. We're not lawyers and won't pretend otherwise — but every message includes a way to opt out, and we'll set it up to work with the consent you've actually collected rather than assuming it. Worth a proper conversation on the call.
Won't asking for reviews get me fake-looking ones?
Asking every customer for an honest review is legitimate and normal; paying for reviews or filtering out the unhappy ones isn't, and Google penalises it. We only do the first thing. The unhappy-customer routing exists so you can fix a problem privately, not so you can suppress a bad review.
Does this work without the booking automation?
It can, as long as you have some record of who visited and when — even a spreadsheet. But it's noticeably better on top of the booking automation, because the visit history is then accurate and updates itself instead of depending on someone remembering to write it down.
The other three.
The cheapest customer to win is the one you already had.
A short call, no commitment — and a straight answer about whether this is worth it for your business.
Book a call